Terms of Policy
Terms of service
General Terms and Conditions
- Scope
These General Terms and Conditions (GTC) apply to all orders placed through our online shop. Our online shop is intended exclusively for consumers.
A consumer is any natural person who enters into a legal transaction for purposes that are predominantly not attributable to their commercial or self-employed professional activity. An entrepreneur is a natural or legal person or a legally capable partnership that, when entering into a legal transaction, acts in the exercise of their commercial or self-employed professional activity.
- Contractual Partners, Conclusion of Contract, Correction Options
The purchase contract is concluded with Pets-Heaven.
By placing the products in the online shop, we are making a binding offer to conclude a contract for these products. You can place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained during the ordering process. The contract is concluded when you accept the offer for the products in your shopping cart by clicking the order button. Immediately after submitting your order, you will receive another confirmation by email.
- Contract Language, Contract Text Storage
The available language(s) for the conclusion of the contract is: German.
We store the contract text and send you the order details and our General Terms and Conditions in text form. You can view the contract text in our customer login area.
- Delivery Conditions
Delivery options:
We ship the products to the delivery address provided during the ordering process.
We only deliver via shipping. Unfortunately, self-collection of the goods is not possible.
- Payment
The following payment methods are generally available in our shop:
PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (“PayPal”), you must be registered with PayPal, authenticate with your login details, and confirm the payment instruction. The payment transaction will be carried out by PayPal immediately after placing the order. Further information can be found during the ordering process.
PayPal may offer additional payment options to registered and individually selected PayPal customers. We have no influence over the provision of these options; such individually offered payment options pertain to your legal relationship with PayPal. More information can be found in your PayPal account.
- Warranties and Guarantees
6.1 Statutory Warranty Rights
The statutory warranty law applies.
6.2 Guarantees and Customer Service
Information about any applicable additional guarantees and their exact conditions can be found with the product and on special information pages in the online shop.
- Code of Conduct
We have submitted to the following code of conduct:
Trusted Shops (https://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf)
- Dispute Resolution
The European Commission provides a platform for online dispute resolution (ODR), which you can find here. We are neither obligated nor willing to participate in a dispute resolution procedure before a consumer arbitration board.